Terms & Conditions
Last updated: August 12, 2026 (version 2.1)
1. Company details
- Codavo, trade name of S. Ligtvoet (sole proprietorship)
- Rotterdam, The Netherlands
- Chamber of Commerce (KVK): 42017531
- VAT: NL005438642B47
- Email: hello@codavo.nl
2. Definitions
- Codavo: trade name of S. Ligtvoet (sole proprietorship).
- Client: the natural or legal person entering into an Agreement with Codavo.
- Agreement: any arrangement between the Client and Codavo for performing work or delivering Services.
- Services: all products and services delivered by Codavo, including websites, applications, advice, guidance, the Client Portal, and the AI features.
- Work: the concrete result delivered by Codavo under the Agreement.
- Client Portal: the private environment at app.codavo.nl where the Client can view quotes, invoices, requests, and reporting, among other things.
3. Applicability
3.1 These terms apply to the use of the Codavo website and to all quotes, assignments, and Agreements with Codavo.
3.2 By using the website, the Client Portal, and the Services offered on them (including the AI features), you agree to these terms.
3.3 The applicability of any purchasing or other terms of the Client is expressly rejected.
3.4 Deviations from these terms are only valid if confirmed in writing by Codavo.
4. Website use
The information on this website has been compiled with care. However, Codavo cannot guarantee that all information is always complete, accurate, and up-to-date. No rights can be derived from the content of this website.
5. AI features
Codavo uses artificial intelligence in several places: the chat function on our website ("the Advisor") that helps you explore your project idea, and features in the Client Portal such as scans and insights. The following conditions apply to all of these:
- These features are intended as an initial orientation and do not replace personal advice. What they produce is indicative and non-binding. Decisions the Client bases on them remain at the Client's own risk.
- Price indications, estimates, and suggestions from the Advisor do not constitute a formal quote, and no rights can be derived from them. A binding quote is always issued separately after a personal conversation.
- The AI features are powered by third-party models (including Anthropic Claude). Despite careful configuration, Codavo cannot guarantee that the results are complete, accurate, or up-to-date.
- Voice input is optional and requires your explicit consent before the microphone is activated. Audio is processed by ElevenLabs for speech recognition and is not stored by Codavo.
- When you request a summary, your contact details and the conversation content are shared with Codavo for follow-up. See our Privacy Policy for more information.
- Misuse (including excessive use, automated requests, or attempts to use the AI for purposes other than those intended) is prohibited. Codavo reserves the right to restrict or block access to these features.
6. Quotes and formation of the Agreement
6.1 All quotes are non-binding and valid for 30 days, unless stated otherwise.
6.2 An assignment is established upon written (or email) confirmation by both parties, or as soon as Codavo begins performing the work after the Client's approval.
6.3 Prices are exclusive of VAT, unless stated otherwise.
6.4 Stated delivery dates are indicative and do not constitute strict deadlines unless expressly agreed in writing.
7. Performance of the assignment
7.1 Codavo performs the work on a best-effort basis, to the best of its insight and ability.
7.2 The Client is responsible for the timely delivery of all required content, feedback, access credentials, and information. Delays caused by missing input from the Client are at the Client's expense.
7.3 If a project is on hold for more than 30 days due to missing input from the Client, Codavo is entitled to invoice the work performed up to that point and to suspend or terminate the Agreement.
7.4 Codavo is entitled to engage third parties for the performance of the Agreement.
8. Additional work
8.1 Work or deliverables that fall outside the originally agreed scope qualify as additional work.
8.2 Additional work is charged at Codavo's then-current hourly rate, unless a fixed price has been agreed in advance.
8.3 Codavo informs the Client in advance about expected additional work. Approval by email is sufficient.
8.4 Changes to the scope, planning, requirements, or complexity of the assignment after commencement qualify as additional work.
9. Delivery and acceptance
9.1 Codavo delivers the Work as agreed in the quote or order confirmation.
9.2 The Client must report complaints or comments about the delivered Work in writing within 14 days of delivery.
9.3 After this period, or upon the Client putting the Work into use, the Work is deemed to have been accepted.
9.4 Minor deviations that do not limit the intended use are not grounds for rejection.
10. Hosting, domain names, and third parties
10.1 Hosting, domain registration, email, and ongoing subscriptions to third-party services (such as fonts, plugins, stock content, APIs) are not part of the project price unless expressly stated otherwise.
10.2 Domain names are in principle registered in the Client's name. The Client is responsible for timely renewal.
10.3 Codavo is not responsible for outages, downtime, or data loss at hosting providers or other third parties.
10.4 Third-party licenses (fonts, plugins, stock photos, software) are at the Client's expense unless agreed otherwise.
11. Maintenance and support
11.1 Maintenance, updates, security patches, and post-delivery support are not included in the project price unless expressly agreed otherwise.
11.2 If desired, a separate maintenance or support agreement can be entered into at the then-current rate.
12. Intellectual property
12.1 All texts, images, designs, and code on the Codavo website are the property of Codavo unless stated otherwise. Nothing from this website may be copied or reused without written permission.
12.2 Upon full payment of all outstanding amounts, the Client obtains a perpetual, non-exclusive right of use to the project-specific Work developed for them.
12.3 Generic components, frameworks, libraries, methodologies, and knowledge developed by Codavo remain the property of Codavo. The Client obtains a right of use to these within the delivered Work.
12.4 Open source components are subject to their associated open source licenses.
12.5 Codavo reserves the right to use the Work for portfolio and marketing purposes unless agreed otherwise in writing.
13. Payment
13.1 The payment term is 14 days from the invoice date, unless otherwise agreed.
13.2 If the payment term is exceeded, the Client is in default by operation of law and the statutory commercial interest (art. 6:119a Dutch Civil Code) is owed, plus extrajudicial collection costs in accordance with the Dutch Collection Costs Act.
13.3 In the event of late payment, Codavo is entitled to suspend work and to block access to delivered Work until full payment has been made.
13.4 For substantial assignments, Codavo may require an advance payment of up to 50% before commencing work.
14. Liability
14.1 Codavo is not liable for indirect or consequential damages, including loss of profit, missed savings, reputational damage, loss of data, and damage due to business interruption.
14.2 Codavo's total liability per event (or series of related events) is limited to the amount paid by the Client to Codavo for the relevant assignment in the 12 months preceding the event giving rise to the damage, with an absolute maximum of € 10,000.
14.3 The limitations in this article do not apply to damage caused by intent or deliberate recklessness on the part of Codavo.
14.4 In addition to the above, Codavo is specifically not liable for:
- Damage resulting from the use of information on this website or in the Client Portal, including information from the AI features.
- Unavailability of the website, the chat function, or the Client Portal.
- Content of third-party websites referenced on this site.
- Incorrect, incomplete, or outdated results from the AI features.
- Outages, downtime, or data loss at hosting providers and other third parties.
14.5 For subscriptions covered by a Service Level Agreement (SLA), the compensation arrangement set out in that SLA is the sole and exclusive remedy for failing to meet the levels stated in it. The limitations in this article continue to apply in full alongside it.
14.6 Any claim for damages lapses 12 months after the Client became aware, or could reasonably have become aware, of the damage.
15. Force majeure
15.1 Codavo is not liable for delay or non-performance due to force majeure.
15.2 Force majeure includes: outages at hosting providers and other third parties, internet or power failures, illness, government measures, and circumstances beyond Codavo's reasonable control.
15.3 If force majeure continues for more than 60 days, either party may terminate the Agreement without liability for damages.
16. Confidentiality
16.1 Both parties undertake to keep confidential all confidential information they receive from each other under the Agreement.
16.2 This obligation remains in force for 5 years after termination of the Agreement.
17. Complaints procedure
17.1 Complaints about the performance of the Agreement must be reported to Codavo in writing and with reasons within 14 days of discovery, but no later than 30 days, via hello@codavo.nl.
17.2 Codavo confirms receipt within 5 working days and aims to resolve complaints within 14 days.
18. Privacy and processing of personal data
18.1 For information on how we handle personal data, please refer to our Privacy Policy.
18.2 Where Codavo processes personal data on the Client's behalf under the Agreement, the Client is the controller and Codavo is the processor within the meaning of the GDPR. The parties conclude a data processing agreement for this purpose, which forms part of the Agreement and prevails over these terms in the event of a conflict.
18.3 Codavo engages sub-processors to perform the Services. The current list is set out in the data processing agreement. Codavo informs the Client in advance of adding or replacing a sub-processor, after which the Client may object.
19. Applicable law
19.1 All Agreements with Codavo are governed by Dutch law.
19.2 Disputes shall be submitted to the competent court in Rotterdam.
20. Changes
20.1 Codavo reserves the right to modify these terms.
20.2 The most recent version is always available on this page.
20.3 In the event of material changes affecting ongoing services, the Client will be informed in advance and has the option to terminate the Agreement.
21. Client Portal
21.1 Codavo makes a Client Portal available to the Client at app.codavo.nl, where the Client can view quotes, invoices, requests, and reporting, among other things.
21.2 Access is personal. The Client handles the login details with care, does not share them with third parties, and reports suspected misuse to Codavo without delay.
21.3 The Client agrees to receive invoices electronically, through the Client Portal and by email. Making an invoice available in the Client Portal therefore counts as issuing that invoice. If the Client would rather receive invoices another way, the Client says so and the parties agree on an alternative.
21.4 The payment term in article 13 runs from the invoice date, regardless of when the Client consults the invoice in the Client Portal.
21.5 Codavo retains invoices for the statutory tax retention period of 7 years and keeps them available to the Client during that period. The Client remains responsible for its own records and retention obligations.
21.6 The Client Portal is a tool that supports the Services. Codavo aims for continuous availability but gives no guarantee to that effect unless an SLA has been agreed. Codavo may change or discontinue features and will inform the Client in advance where this concerns a feature the Client demonstrably uses.
21.7 Data the Client places in the Client Portal remains the Client's. Codavo uses it solely to perform the Agreement. Where that data includes personal data, article 18 applies.
21.8 The Client Portal contains AI features. Article 5 applies to these.
21.9 Codavo may suspend access to the Client Portal in the event of misuse, or where payment is more than 30 days overdue following a reminder. Invoices remain available on request in that case.
21.10 After the Agreement ends, access remains available for a further 30 days so that the Client can export its data. Codavo then deletes the data, except where a statutory retention obligation requires Codavo to keep it.